Last updated: February 12, 2026
HireDronePilot is an intro marketplace and acts as a facilitator and record keeper only. For service disputes between clients and independent drone pilots, our role is to record and signpost. We are not a party to service contracts and do not adjudicate workmanship or payment outcomes.
Platform action: Record complaint details, keep workflow records, and signpost direct resolution between client and independent drone pilot.
Platform non-action: No adjudication of compensation, liability, or completion outcomes.
Suspension rule: Pattern no-show complaints may trigger temporary invite suspension pending review.
Evidence handling and retention: Complaint record, timestamps, and platform communications retained for up to 24 months.
Platform action: Log issue details and signpost parties to contract-based resolution outside the platform.
Platform non-action: No technical determination of workmanship quality or contractual remedy.
Suspension rule: Repeated credible complaints may trigger temporary invite suspension while records are reviewed.
Evidence handling and retention: Submitted evidence and complaint records retained for up to 24 months.
Platform action: Record allegation, preserve available records, and request supporting evidence.
Platform non-action: No regulatory ruling or legal finding by HireDronePilot.
Suspension rule: Credible safety/compliance allegations can trigger immediate temporary invite suspension.
Evidence handling and retention: Safety-related records retained for up to 36 months.
Platform action: Record dispute metadata and signpost direct resolution between contracting parties.
Platform non-action: No adjudication of invoices, payment timelines, or refund obligations.
Suspension rule: Not automatic; escalation only for repeated abuse or fraud indicators.
Evidence handling and retention: Payment dispute records retained for up to 24 months.
Platform action: Record incident, preserve communication logs where available, and apply platform conduct policy.
Platform non-action: No legal determination beyond platform moderation actions.
Suspension rule: Immediate temporary restriction or suspension may apply for credible abuse.
Evidence handling and retention: Incident records retained for up to 24 months.
Platform action: Record complaint, investigate handling against policy, and respond with findings and next steps.
Platform non-action: No legal advice or representation.
Suspension rule: Processing restrictions may be applied while investigation is active.
Evidence handling and retention: Privacy complaint records retained for up to 36 months.
Email: quotes@hiredronepilot.uk
Phone: +44 1334 804554
Address: Castlecroft Business Centre, Tom Johnston Road, Dundee DD4 8XD