How to Factory Reset the DJI Neo 2
Peter Leslie
21 May 2026
A factory reset on the DJI Neo 2 sits at the very bottom of the About screen inside DJI Fly under the label Clear All Data. One tap and the drone wipes every setting, every paired remote controller binding, every gimbal calibration, and every photo and every video the internal storage was holding. There is no second confirmation, no recycle bin, and no rollback from inside the app once you tap through.
Most drone pilots reach for the reset before reselling the airframe, after a string of odd glitches that point at corrupted settings, or to get a known-clean baseline before troubleshooting a fault with DJI support. Either way, the path on the DJI Neo 2 is the same: back the footage up first, open Settings, drop into About, scroll all the way to the bottom, and confirm.
Quick guide
To factory reset the DJI Neo 2, go to DJI Fly → Camera View → Settings → About → Clear All Data → Clear. The reset wipes every setting and every file on the drone and cannot be undone. Back up your footage first, then allow 15 to 20 seconds for the drone to reboot before you tap OK to finish.
Step-by-step: How to Factory Reset the DJI Neo 2
Follow these top to bottom the first time, and you will know the path off by heart the second time.
Back up every photo and video on the DJI Neo 2 first
Plug the drone into a computer with the USB-C cable and copy the internal storage to a folder you can find again, or pull each clip down through the DJI Fly album over the connection to the remote controller. The factory reset wipes the storage in the same pass as the settings, so this is the only chance to save anything you have not already exported.
Open DJI Fly and drop into the DJI Neo 2 camera view
Power the DJI Neo 2 on, switch the remote controller on, wait for the link icon to settle, then launch DJI Fly and tap Go Fly to enter the camera view. The live feed from the drone fills the screen with the shooting controls stacked in a column down the right-hand edge.
Tap the three-dot icon at the top right to open Settings
Find the three-dot icon sitting at the top right of the camera view. Tap it once and the DJI Fly Settings panel slides in over the live feed, with the category list arranged down the left-hand side.
Tap the About category at the bottom of the Settings list
Read down the category list on the left of the Settings panel until About is in view at the foot of the list. Tap About and the right-hand side of the panel switches across to the About screen with the device identifiers and the storage and reset controls.
Scroll the About screen all the way to the bottom
Drag the About screen down past the device name, the firmware version, the serial number, and the Format Storage row. Keep scrolling until the very last row on the screen, Clear All Data, sits at the foot of the panel. The reset row is intentionally at the bottom to keep accidental taps to a minimum.
Tap Clear All Data and read the warning dialogue carefully
Tap the Clear All Data row to fire the action. A confirmation dialogue covers the panel listing what the reset wipes — every setting, every paired remote controller binding, every gimbal calibration, and every photo and video on the DJI Neo 2 internal storage. Read it through. The dialogue is the last point at which you can back out.
Tap Clear to start the factory reset
Tap Clear on the dialogue to begin. A progress indicator appears on the panel as the drone wipes its settings and storage. The wipe itself is a few seconds, then the drone reboots itself to apply the reset cleanly. Keep the drone still and the remote controller link solid while the indicator runs.
Wait fifteen to twenty seconds for the reboot and tap OK
Allow fifteen to twenty seconds for the drone to reboot itself once the wipe completes. The front status LED runs through its start-up pattern and then settles back to idle. An OK button appears on the panel when the reboot finishes — tap it to acknowledge the reset and the drone is back at out-of-the-box defaults, ready to be paired, activated, and calibrated from scratch.
Peter's tip
If the reset is for a sale, run Clear All Data on the drone and then sign in to the DJI account that activated it and unbind the airframe there as a separate step. The local wipe makes the drone clean for the next owner to use, but the server-side bind is what stops them being able to activate it against their own DJI account when it arrives. I have seen more than one second-hand DJI Neo 2 get shipped, paid for, then refunded because the seller forgot the unbind. Treat the two as one job.
Frequently asked questions
What does a factory reset do on the DJI Neo 2?
Clear All Data wipes the drone back to the state it left the box in. Every flight setting, every paired remote controller binding, every gimbal calibration, every RTH altitude tweak, and every photo and video held on the internal storage is erased in one pass. The drone then reboots and comes back up the way a brand new unit would — ready to be activated, paired, and reconfigured from scratch.
Does a factory reset delete photos and videos on the DJI Neo 2?
Yes. The factory reset is a superset of a storage format — every photo and video on the DJI Neo 2 internal storage goes in the same pass as the settings wipe. Pull anything you want to keep off the drone with the USB-C cable or through the DJI Fly album before you tap Clear, because the reset cannot be undone.
How long does the DJI Neo 2 factory reset take?
Allow about fifteen to twenty seconds for the full pass. The wipe itself runs in a few seconds, but the drone then reboots before it is usable again. If the OK button does not appear inside thirty seconds, leave the drone powered on a little longer and watch the front status LED — the reboot finishes when the LED returns to the steady idle pattern.
Will a factory reset unbind the DJI Neo 2 from my DJI account?
No. Clear All Data wipes the local settings and storage on the drone, but the link between the airframe and the DJI account that activated it lives on DJI servers and stays in place after the reset. To remove the drone from a DJI account — for resale, for example — sign in to the DJI account on a phone or browser and unbind the device there as a separate step.
Should I factory reset the DJI Neo 2 before selling it?
Yes, in two parts. Run Clear All Data first to wipe every personal setting and every clip off the drone, then unbind the airframe from the DJI account that activated it so the buyer can activate the drone against their own account when it arrives. Skip either step and the buyer ends up with stale settings, a drive full of someone else's footage, or a drone that refuses to activate.
Do I need to recalibrate the DJI Neo 2 after a factory reset?
Yes. Compass and IMU calibration sit inside the settings the reset clears, so the first flight after a Clear All Data should be preceded by a fresh compass calibration and an IMU calibration if DJI Fly prompts for one. Treat the post-reset drone like a brand new unit and run through the activation, pairing, and calibration flow before lifting off.
What if the DJI Neo 2 does not reboot after the factory reset?
Give it the full thirty seconds first. If the drone still has not returned to an idle status LED after that, hold the power button to force a manual power cycle and bring it back up. A stalled reboot is rare, but the manual power cycle clears it in every case I have seen — the reset itself has already completed by the time the reboot begins.
Can I factory reset the DJI Neo 2 without the remote controller?
No. The Clear All Data row lives inside DJI Fly on the About screen, and DJI Fly only loads the About screen for a connected drone. The drone needs to be powered on and linked to a remote controller or motion controller paired into DJI Fly for the reset path to appear. There is no hardware-button reset on the airframe itself.
A factory reset on the DJI Neo 2 is one tap once you know where the row lives, and one of the cleanest fixes there is for a drone behaving in a way no other setting seems to explain. The discipline is the prep — back the footage up, plan the post-reset calibration, and add the account unbind if the drone is leaving your hands.
If you are weighing up whether a reset is the right call for the symptom you are chasing, drop the details to peter@hiredronepilot.uk and I will come back to you directly. The video version of this walkthrough is on YouTube and the comments are open.
References
Primary source material for this article is the official DJI Neo 2 documentation and DJI Fly. External links open in a new tab.
- DJI Neo 2 — Downloads (User Manual, Quick Start Guide, firmware notes) · Where the About screen sits inside DJI Fly, internal storage behaviour during a wipe, and the activation flow the drone returns to after a Clear All Data.
- DJI Neo 2 — Specifications (UK) · Internal storage capacity, remote controller pairing, and the link-loss behaviour relevant to a post-reset pairing run.
- DJI Fly — App download and release notes · The app where the Settings panel, About screen, and Clear All Data row all live. Release notes record any layout changes between app versions.
Peter Leslie
Founder & GVC Drone Pilot
Peter is the founder of HireDronePilot. With thousands of logged commercial flight hours, he writes about drone technology, commercial surveying tactics, and UK aviation compliance.
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