How to Remove the DJI Neo 2 From Your DJI Account
Peter Leslie
21 May 2026
Removing the DJI Neo 2 from your DJI account is a server-side step you run from inside DJI Fly, not a setting on the drone itself. Open your profile, drop into Device Management, tap Account and Device, and the red Remove Device from Account row sits at the bottom of the DJI Neo 2 detail screen. Tap through, confirm twice, and the bind is gone.
Most drone pilots reach for this flow at one point only — when the DJI Neo 2 is about to leave their hands for a resale, a trade-in, or a gift. The on-drone factory reset wipes settings and storage, but the airframe stays tied to your DJI account on the DJI server until you unbind it here. Skip this step and the buyer cannot activate the drone against their own account when it arrives.
Quick guide
To remove the DJI Neo 2 from your DJI account, go to DJI Fly → Profile → Device Management → Account and Device → Remove Device from Account → Next → Confirm → Confirm. The unbind is server-side only and does not touch settings or storage on the drone. Screenshot the success message for your sale records.
Step-by-step: How to Remove the DJI Neo 2 From Your DJI Account
Follow these top to bottom the first time, and you will know the path off by heart the second time.
Sign in to DJI Fly with the DJI account that activated the DJI Neo 2
Launch DJI Fly on the phone and sign in with the same DJI account you used to activate the drone. The unbind only works from the account currently holding the bind, so if you signed in with a second account by mistake at some point, sign out and back in with the original email before going any further.
Tap the profile icon on the DJI Fly home screen
Find the profile icon in the bottom navigation bar of the DJI Fly home screen and tap it. The view slides across to the profile screen, which carries your DJI account email at the top and a stack of settings categories down the page.
Tap Device Management to open the list of bound drones
Read down the profile screen until you see the Device Management row, and tap it. The list shows every drone currently bound to your DJI account along with the activation date for each entry.
Tap Account and Device to filter the list to the DJI Neo 2
Tap the Account and Device section inside Device Management to narrow the list. The DJI Neo 2 entry shows its serial number underneath the drone name so you can pick the right airframe if more than one DJI Neo 2 has been bound to your account over time.
Tap the red Remove Device from Account row at the bottom
Open the DJI Neo 2 detail screen and scroll to the bottom. The Remove Device from Account row is in red so it stands clear of the rest of the listing. Tap it once and a binding-info screen appears with the serial number, the bind date, and the DJI account email currently holding the bind.
Tap Next on the binding-info screen to move to the warning
Read the binding-info screen to make sure the serial number and the bind date match the airframe you intend to release, then tap Next. A warning dialogue appears confirming what the unbind does to the link between the DJI Neo 2 and your DJI account.
Tap Confirm on the warning dialogue, then Confirm again on the summary
Tap Confirm on the warning dialogue. A second dialogue follows that summarises the unbind in one line — tap Confirm there too. The double confirmation is intentional and is the last point at which you can back out of the unbind.
Screenshot the success message for your sale records
Wait for the green success message confirming the DJI Neo 2 has been unbound from your DJI account. Screenshot the message and keep it with the receipt and the original box for the sale — it is the cleanest proof you can give the buyer that the airframe is ready to activate against their own account when it arrives.
Peter's tip
I treat the unbind and the on-drone factory reset as a single pre-sale job, in that order — Clear All Data first to wipe local settings and footage, then this server-side unbind to release the airframe. The screenshot of the success message goes into the same photo album as the box photos for the listing. I have lost count of the second-hand DJI sales I have seen unwind at the buyer's end because the seller did one of these two jobs and forgot the other. Both, every time.
Frequently asked questions
Why do I need to remove the DJI Neo 2 from my DJI account before selling it?
A DJI drone stays tied to the DJI account that activated it on the DJI server even after a local factory reset on the airframe. If you ship a bound drone to a buyer, they cannot activate it against their own DJI account and DJI Fly throws an activation error on the very first power-up. Unbinding releases the bind so the buyer can activate the DJI Neo 2 cleanly against their account when it arrives.
Does removing the DJI Neo 2 from my DJI account also wipe its settings?
No. The unbind only touches the server-side link between the airframe and your DJI account. Every setting, every paired remote controller binding, every gimbal calibration, and every photo and video on the DJI Neo 2 internal storage stays in place. For a clean handover, pair the unbind with a Clear All Data factory reset on the drone itself so the buyer starts from out-of-the-box defaults.
Can I remove the DJI Neo 2 from my account without the drone in hand?
Yes. The Remove Device from Account flow runs entirely inside the profile screen of DJI Fly and does not need the drone to be powered on or paired to the phone. As long as the phone is signed in to the DJI account that originally activated the drone and has an internet connection, the unbind goes through. The drone does not even need to be in the same country.
What happens if I forgot which DJI account the DJI Neo 2 is bound to?
Power the drone on, link it to a remote controller, open DJI Fly, and look at the activation prompt. DJI Fly tells you the email address of the bound account on the activation screen as soon as it detects a bound drone signed in to a non-matching account. Sign out of DJI Fly, sign back in with that email, and the unbind path then becomes available on the profile screen.
What if the Remove Device from Account button is greyed out?
Almost always the cause is that DJI Fly cannot reach the DJI server. The unbind is a server-side action and the button stays inactive until the request can be sent. Check the phone has a working internet connection, swap from mobile data to Wi-Fi or back, force-quit and reopen DJI Fly, then return to Device Management and try again.
Will the buyer see my DJI account email after the unbind?
No. The success message confirms the bind is gone, and once the DJI Neo 2 powers on against the buyer's phone and DJI account it activates fresh against their email with no trace of the previous owner. For your own records, screenshot the success message before you ship — it is the easiest proof if a buyer ever queries the binding state on arrival.
Should I unbind the DJI Neo 2 before or after the factory reset?
Run the on-drone factory reset first, then the server-side unbind second. The factory reset wipes local settings and storage, then the unbind releases the airframe back for activation against a new DJI account. Doing them in the opposite order works too, but the factory-reset-first sequence means you stay signed in to your DJI account for the whole flow, which is the easier path when both jobs are part of the same handover prep.
Can I rebind the DJI Neo 2 to the same DJI account after removing it?
Yes. Removing the drone from your DJI account is not a permanent block — it simply releases the airframe. If you change your mind, power the DJI Neo 2 on, sign in to DJI Fly with the same DJI account, and run the activation flow. The drone binds back to the account the same way it did the first time, with no penalty or cooldown.
Removing the DJI Neo 2 from your DJI account is a two-minute job once you know the row sits inside Device Management on the profile screen, and it is the one pre-sale step the on-drone factory reset cannot do for you. The discipline is to treat the local wipe and the server-side unbind as one job, in that order, and to screenshot the success message before the drone leaves your hands.
If you are preparing a DJI Neo 2 for resale and you want a second pair of eyes on the handover checklist, drop the details to peter@hiredronepilot.uk and I will come back to you directly. The video version of this walkthrough is on YouTube and the comments are open.
References
Primary source material for this article is the official DJI Neo 2 documentation and DJI Fly. External links open in a new tab.
- DJI Neo 2 — Downloads (User Manual, Quick Start Guide, firmware notes) · Activation, account binding, and the device management surface inside DJI Fly that hosts the unbind flow.
- DJI Neo 2 — Specifications (UK) · UK-spec configuration for the DJI Neo 2 airframe that the bind on the DJI server tracks against the activating account.
- DJI Fly — App download and release notes · The app where the Profile screen, Device Management list, and Remove Device from Account flow all live. Release notes record any layout changes between app versions.
Peter Leslie
Founder & GVC Drone Pilot
Peter is the founder of HireDronePilot. With thousands of logged commercial flight hours, he writes about drone technology, commercial surveying tactics, and UK aviation compliance.
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