HireDronePilot - Find HireDronePilot

1. Payments

1.1 20% deposit on order acceptance for mobilisation.

1.2 80% balance after data capture and before file delivery. Bank transfer only to SKYKAM LTD.

1.3 We do not hold client money on trust or operate escrow.

2. Acceptance Window

2.1 You have 5 Business Days after delivery to accept or open a dispute. If no dispute is opened, acceptance is deemed and payments are non-refundable.

3. Opening a Dispute

3.1 Disputes must be opened in writing and include:

(a) the SOW clause(s) not met;
(b) evidence such as files, screenshots, or flight logs; and
(c) the requested remedy.

3.2 We triage within 2 Business Days.

4. Outcomes

4.1 Remedies may be:

(a) re-fly;
(b) partial refund; or
(c) reject dispute if evidence is insufficient.

4.2 If an external expert is needed, the losing party pays the review cost.

5. Operator Payouts

5.1 Operator payouts are paused while a dispute is open.

5.2 If a bank reclaim/chargeback occurs and Operator fault is evidenced, we may claw back paid sums.

6. Weather/ATC

6.1 Weather or ATC denial is no-fault. Jobs are rescheduled at the earliest safe slot.

7. Finality

7.1 Our written decision is final for platform payouts. Court rights remain.

This dispute and escrow policy is effective as of the date stated at the top of this page. All disputes must be opened within 5 Business Days of delivery to be considered valid.

For questions about disputes or to open a dispute, contact: info@hiredronepilot.uk

Dispute and Escrow Policy